Aspen Leaf Assisted Living Residence ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes what information we collect, how we use it, and your rights regarding that information.
Information We Collect
We collect information you voluntarily provide when you:
- Submit a tour request or contact form on our website
- Call any of our four locations
- Communicate with us via email or text
- Visit our website (basic analytics data)
The information may include: name, email address, phone number, mailing address, preferred location, move-in timeline, relationship to the prospective resident, and any messages you send us.
We also collect limited automatic data through cookies and analytics tools, including: IP address, browser type, pages visited, referring website, and general geographic location. We use Google Analytics and Meta Pixel for this purpose.
How We Use Your Information
We use your information to:
- Respond to your inquiries and schedule tours
- Communicate with you about our services
- Follow up after initial contact
- Improve our website and services
- Comply with legal obligations
SMS Communications
How you opt in to receive SMS messages. You can opt in to receive SMS text messages from Aspen Leaf Assisted Living by submitting any phone-collecting form on our website (including the contact form at /contact and the tour request form at /tour) and affirmatively checking the SMS consent checkbox. The checkbox is never pre-checked — opting in to SMS is always your explicit, voluntary choice.
What SMS messages we send. Messages we send via SMS are limited to transactional and customer-care communications related to your inquiry — including transactional confirmations of your inquiry, tour scheduling confirmations and reminders, follow-up alerts about your support request, and general customer-care assistance. We do not send promotional, marketing, or sales messages via SMS. Message frequency varies based on the nature of your inquiry. Message and data rates may apply, depending on your mobile carrier.
How to opt out. You can opt out at any time by replying STOP to any SMS message you receive from us. To get help, reply HELP. Opting out is immediate and free.
We do not share SMS opt-in data or consent information with any third party. The phone numbers and consent records you provide for SMS communications are used solely for Aspen Leaf Assisted Living to communicate with you directly. We do not sell, rent, transfer, or share SMS opt-in data, phone numbers, or consent records with affiliates, marketers, data brokers, or any other third party. This data stays inside our customer relationship management system and is accessible only to authorized Aspen Leaf staff handling your inquiry.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Our teamat the location you're inquiring about
- Service providers who help us operate the site and CRM (such as our customer relationship management software, email service, and hosting providers) — these providers are bound by confidentiality
- Legal authorities when required by law
Note: SMS opt-in data is excluded from this list — see the SMS Communications section above for the dedicated SMS sharing policy.
Cookies and Tracking
Our website uses cookies and similar tracking technologies for analytics and to remember your preferences. You can control cookies through your browser settings. Disabling cookies may affect site functionality.
Your Rights
Depending on your state of residence, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Opt out of the sale or sharing of your personal information
To exercise any of these rights, contact us using the information below.
Data Security
We take reasonable measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our services are not directed to children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. We'll post any changes on this page with a new "Last updated" date.
Contact Us
If you have questions about this Privacy Policy, contact us:
- Phone: (719) 965-4353
- Address: 419 Pawnee Ave, Flagler, CO 80815